At Glam Jewels, exceptional service is a fundamental part of the luxury experience. Whether you have questions about our products, need assistance with an order, or require personalized support, our dedicated team is here to guide you with clarity, care, and professionalism.

Your satisfaction is our highest priority. We respond to every inquiry with the same precision and attention to detail that defines our craftsmanship.

Our Commitment to You

When you reach out to Glam Jewels, you can always expect:

- Clear, transparent communication

- Prompt and thoughtful responses

- Professional guidance tailored to your needs

- Secure handling of your personal information

- A customer-first approach in every interaction

We are committed to ensuring that your experience - from browsing to purchase to after-sales support - is smooth, reliable, and truly exceptional.

Customer Support Hours

Our team is available to assist you with any inquiries, order-related questions, or personalized support during the following hours:

- Monday – Saturday: 24×7 Support
- Sunday & Public Holidays: Email Support Only
(Responses may take a little longer during non-operational days.)

You are welcome to reach out to us at any time.

Messages received outside our active support hours will be reviewed and responded to promptly once our team is back online.

Email Support (Primary Contact Method)

For all inquiries - product questions, order support, returns, exchanges, customization, or general assistance-please contact us at:

support@glamjewels.co

Email ensures the fastest and most organized support. Our team typically responds within 24-48 business hours, depending on the nature of the request.

For quicker assistance, please include:

- Your full name

- Order number (if applicable)

- A clear description of your concern

- Photos/videos for defective, incorrect, or damaged items

Providing these details helps us review your request efficiently and deliver accurate solutions.

Custom Orders & Personalization Support

To begin, simply email us your concept or requirements.

Our design team will review your idea and guide you through the customization process with expert support.

You may also Book a virtual appointment for a more personal consultation.

Website Contact Form

You can also reach us through the contact form available on our website.

Please provide as much detail as possible to help us assist you efficiently.

Once submitted, our team will review your request and respond with tailored support as soon as possible.