Privacy Policy

Glam Jewels (“Glam Jewels,” “we,” “our,” or “us”) is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, store and safeguard your personal data when you visit our website, purchase our products, or interact with our services. By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

We may collect information about you from various sources, including:

Information You Provide Directly - This includes your name, email address, postal and billing address, phone number, account details, payment information and any other information you provide when creating an account, placing an order, entering promotions, or contacting customer service.
Information Collected Automatically - When you interact with our website, we may automatically collect technical information, including your IP address, browser type, operating system, device identifiers, location information and your activity on our website through cookies, pixels, or other tracking technologies.
Information From Other Sources - We may obtain information from marketing partners, financing providers, social networks, friends who refer you to us, publicly available sources and other third-party partners.
User-Generated Content - Any content you post, such as product reviews, photos, or videos, may be collected and used as described below.
Special Features - When you use features such as Virtual Try-On, Glam Jewels does not scan or store the geometry or physical characteristics of photos in a way that identifies you personally and we do not use these images to identify you.

How We Use Information

We may use the information we collect for business, operational and legal purposes, including but not limited to:

Service Delivery and Customer Support - To process your orders, maintain your account, provide customer service, manage payments and facilitate returns or exchanges.
Marketing and Communications - To send updates, promotional materials, personalized offers and advertisements, subject to your consent where required by law.
Analysis and Improvement - To monitor and analyze trends, usage patterns and activities to improve our services, enhance the user experience and optimize website functionality.
Promotions and Research - To conduct surveys, contests, or research for market insights and product development.
Legal Compliance and Protection -To prevent fraud, protect rights and property, enforce our policies, comply with legal obligations and respond to government or law enforcement requests.
Employment and Recruitment -To review job applications, conduct recruiting activities and evaluate potential employment opportunities.
Other Purposes -As directed by you or with your consent.

We may also use aggregated or de-identified information for any purpose without restriction. We do not engage in automated profiling that produces legally significant effects about you.

Disclosure of Information

We may share your information with:

Affiliates - Related entities, including parent and sister companies, for marketing, support, or operational purposes.
Business Partners - For co-branded products, joint marketing campaigns, or product distribution.
Vendors and Service Providers - Such as payment processors, shipping and fulfillment companies, IT providers, analytics and advertising firms, insurance providers and legal or financial advisors.
Special Events and Promotions - Organizations participating in promotions, surveys, or other events may receive your information.
Legal and Security Obligations - Law enforcement, government authorities, or in response to legal process, fraud investigations, or security incidents.
Corporate Transactions - In the event of a merger, acquisition, sale of assets, or bankruptcy, information may be transferred as a business asset.
Consent - Based Disclosures - Any other disclosure as specifically authorized by you.

We do not sell personal information as a routine business practice.

Children’s Privacy

The Services are not directed to individuals under the age of 13 and such individuals are not permitted to use the Services. We do not knowingly collect “personal information” (as defined by the United States Children’s Online Privacy Protection Act) from children under the age of 13. If we become aware that we have unknowingly collected personal information from a child under 13, we will make commercially reasonable efforts to delete such information. If you are the parent or guardian of a child under 13 who has provided us with personal information, you may contact us using the information provided in the “Contact Us” section below to request its deletion.

Cookies and Similar Technologies

Glam Jewels uses technologies such as Cookies, Pixels, Web Beacons and similar tools - including those provided by third parties—to enhance your experience on our Site. These technologies help us:

Remember your preferences and settings.
Monitor site usage and analyze traffic patterns.
Improve site functionality and performance.
Deliver personalized content, advertising and marketing communications.

You can manage your Cookie preferences through your browser settings. Please note that preferences may need to be reapplied if you clear your browser cache or use a different device.

International Data Transfers

Glam Jewels is based in India and the information we collect may be stored and processed in India or in other countries where our affiliates, service providers, or partners operate. By using our Site and Services, you consent to the transfer, storage and processing of your information across international borders.

Please note that data protection standards may vary between countries. While we implement appropriate safeguards to protect your personal information, data transferred internationally may be accessible to law enforcement or regulatory authorities in accordance with local laws. We take measures such as contractual agreements with service providers to ensure your information remains secure and is handled in accordance with applicable data protection standards.

Data Retention

Glam Jewels retains your personal information only as long as necessary to provide our Services, fulfill legal obligations, resolve disputes, enforce agreements, or protect against fraud and security risks. Factors considered when determining retention periods include:

The purpose for which the information was collected.
The sensitivity and volume of the information.
Legal, regulatory and contractual requirements.
Potential risks associated with unauthorized access or disclosure.

Once the retention period expires, personal information is securely deleted or anonymized. We regularly review our retention practices to ensure compliance with applicable laws and best practices for data protection.

Privacy Rights

Glam Jewels is committed to protecting your personal information and ensuring transparency regarding how it is collected, used and shared. Depending on your location, you may be entitled to certain privacy rights under applicable laws. These rights may allow you to access, correct, delete, restrict, or opt out of certain uses of your personal information.

California Privacy Rights

Under the California Consumer Privacy Act (CCPA/CPRA), eligible California residents may have the following rights, subject to certain limitations:

Right to Know: Access personal information collected, its sources, categories shared or sold and the purposes of collection or sale, in a portable format.
Deletion: Request deletion of personal information we maintain about you.
Correction: Correct inaccuracies in your personal information.
Opt-Out of Sale or Sharing: Opt out of the sale or sharing of personal information for targeted advertising.
Sensitive Personal Information: Opt out of certain uses or disclosures of sensitive personal information.
Restrict Profiling: Limit the use of your personal information for profiling.
Portability: Obtain personal information in machine-readable format.
Opt-Out of Automated Decision-Making: Restrict certain automated processing where applicable.
Non-Discrimination: Exercise your rights without receiving discriminatory treatment.

Exercising Your California Privacy Rights:

Submit requests to support@glamjewels.co Verification may be required and we typically respond within 10 days and process requests within 45 days unless an extension is needed. Authorized agents may submit requests on your behalf with proper authorization.

Opt-Out of Sale or Sharing:
To opt out, visit our Preference Center. Note that opt-out settings are browser-specific and persist until cookies are cleared.

U.S. State Consumer Privacy Rights

Residents of certain U.S. states may have similar rights to access, correct, delete, or opt out of certain processing of personal information, including:

Access, Correction and Deletion of personal information
Opt-out of Sale, Profiling, or Targeted Advertising
Sensitive Personal Information opt-in
Data Portability
Opt-out of Automated Decision-Making
Non-Discrimination

Exercising Your Rights:

Submit requests via support@glamjewels.co with your full name, email, request type and details. For postal requests, include your complete mailing address.

EU and UK Privacy Rights (GDPR)

Under the GDPR and UK Data Protection Act 2018, EU/UK residents may have the following rights:

Withdraw Consent: Revoke consent for processing at any time.
Access & Rectification: Access and correct personal data.
Deletion/Erasure: Request deletion of personal data (“right to be forgotten”).
Portability: Transfer personal data to another service.
Restrict or Stop Processing: Object to processing based on legitimate interests.
Submit Complaints: Lodge complaints with a supervisory authority.

Lawful Basis for Processing:

Processing may be based on legitimate interests, contract performance, consent, or legal obligation.

Exercising GDPR Rights:

Submit requests to support@glamjewels.co including your full name, email, country of residence, request type and details. Requests are typically processed within 30 days, subject to verification.

International Transfer:

Your data may be transferred outside the EU/UK to countries including the U.S., with appropriate safeguards in place.

Data Retention:

Personal data is retained only as long as necessary for the purpose collected, legal obligations, or legitimate business interests.

Canadian Privacy Rights (PIPEDA & Provincial Laws)

Canadian residents may have the following rights:

Openness & Transparency: Know what personal information is collected and why.
Access: Access personal information held about you.
Correction: Correct inaccurate information.
Deletion & De-indexing: Request deletion or removal from certain distributions.
Withdraw Consent: Revoke consent for processing, subject to exceptions.

Exercising Rights:

Submit requests to support@glamjewels.co including full name, email, request type, details and postal address if relevant. Verification may be required.

International Transfer:

Personal information may be transferred to countries with adequate data protection, with your consent.

Australian Privacy Rights (Privacy Act 1988)

Australian residents may have the following rights:

Know why personal information is collected, how it is used and who it is shared with
Request access to personal information
Correct inaccurate personal information
Stop receiving unwanted direct marketing
Make a complaint about handling of personal information

Exercising Rights:
Submit requests to support@glamjewels.co including full name, email, request type, details and postal address if relevant. Verification may be required.

International Transfer:
Personal information may be transferred to countries with adequate data protection, with your consent.

Security of Information

Glam Jewels takes the security of your personal information seriously and implements a combination of technical, administrative and physical safeguards to protect your data against unauthorized access, disclosure, alteration, or destruction. These measures include:

Encryption: Sensitive information, such as payment details and personal data, is encrypted during transmission using industry-standard protocols (e.g., SSL/TLS).
Access Controls: Access to personal information is restricted to authorized personnel who require it to perform their job duties. All personnel are trained in the importance of privacy and data protection.
Secure Storage: Personal information is stored on secure servers with regular monitoring, firewalls and intrusion detection systems to prevent unauthorized access.
Regular Audits and Monitoring: Systems and processes are regularly reviewed and tested to ensure the effectiveness of our security measures.
Data Minimization: We collect and retain only the personal information necessary for business, legal, or operational purposes.

While Glam Jewels strives to protect your personal information using appropriate safeguards, no security system is completely impenetrable. As such, we cannot guarantee the absolute security of any information transmitted to or from our services. By using our website or services, you acknowledge and accept these inherent risks.

Third-Party Links and Services

Glam Jewels may provide links to third-party websites, applications, or services, and may also integrate third-party tools and platforms within our services. These third-party services operate independently and have their own privacy and security practices.

Third-Party Links: When you click on a link to an external website, you are leaving Glam Jewels’ platform. We are not responsible for the privacy practices, content, or security of such third-party sites. We encourage you to read the privacy policies of each third-party site you visit.
Integrated Services: Certain features on our website or services, such as social media sharing, payment gateways, and analytics tools, may involve the sharing of your information with third-party providers. These providers are authorized only to use your information as necessary to provide their services to Glam Jewels.
Advertising and Marketing Partners: We may work with third-party advertising networks and marketing partners to display relevant advertisements. These partners may use cookies or similar technologies to collect information about your browsing behavior on our Site and other websites, in accordance with their own privacy policies.
User Responsibility: Your interactions with third-party websites and services are at your own risk. Glam Jewels does not control the collection, use, or disclosure of your information by these third parties and is not liable for any issues that may arise from your use of these services.

We recommend reviewing the terms, privacy policies, and security practices of any third-party services before providing them with personal information.

Marketing Communications and Opt-Outs

Glam Jewels may use your personal information to send marketing communications, promotional materials, product updates, and special offers. We are committed to ensuring that these communications respect your preferences and comply with applicable laws.

Consent-Based Marketing: Where required by law, Glam Jewels will only send marketing emails, messages, or notifications if you have provided consent. You may choose to receive communications via email, SMS, or other channels.
Personalization: Marketing communications may be tailored based on your interests, preferences, and interactions with our website or services. This helps us provide relevant offers and updates that may be of interest to you.
Opt-Out Rights: You may opt out of receiving marketing communications from Glam Jewels at any time. Each marketing message will include an easy-to-use link or instructions to unsubscribe. You can also manage your preferences by contacting us at support@glamjewels.co.
Do-Not-Disturb: Opting out of marketing communications will not affect your ability to receive essential service-related messages, such as order confirmations, shipping notifications, or updates about your account.
Third-Party Marketing: Glam Jewels does not sell your personal information to third parties for their marketing purposes. Any third-party marketing communications you may receive are subject to the third party’s privacy policies and consent requirements.

We strive to honor your communication preferences promptly and ensure that you have full control over the types of messages you receive from us.

Dispute Resolution

Glam Jewels is committed to resolving any disputes or concerns regarding your privacy and use of our services in a fair and efficient manner.

Informal Resolution: If you have any questions, complaints, or disputes concerning our Privacy Policy or how your personal information is handled, we encourage you to contact us first at support@glamjewels.co. We will make commercially reasonable efforts to resolve your concerns promptly.
Governing Law: This Privacy Policy and any disputes arising from it are governed by the laws of India, without regard to its conflict of law principles.
Arbitration: In the event that informal resolution is unsuccessful, disputes may be resolved through binding arbitration rather than through courts, unless prohibited by law. Arbitration will be conducted in accordance with the rules of a recognized arbitration body and will take place in a mutually agreed location.
Limitations: Nothing in this section prevents you from seeking remedies available under applicable data protection laws, including filing complaints with relevant supervisory authorities.
Class Action Waiver: Unless prohibited by law, you agree that any dispute will be resolved on an individual basis and not as part of a class or consolidated action.

Glam Jewels encourages open communication and aims to address any issues in a timely, transparent, and professional manner.

Changes to This Privacy Policy

Glam Jewels may update or revise this Privacy Policy from time to time to reflect changes in our practices, services, or applicable laws.

Effective Date: Each version of this Privacy Policy will include an updated “Last Updated” date at the top of the page. All changes take effect immediately upon posting the revised Privacy Policy.
Notification of Changes: Where required by law, we may provide additional notice of significant changes through email, website notifications, or other appropriate channels.
Your Continued Use: By continuing to access or use our services after any changes, you agree to the revised Privacy Policy. If you do not agree to the changes, you should discontinue your use of our services and contact us regarding your personal information.
Review Encouraged: We encourage you to periodically review this Privacy Policy to stay informed about how we are protecting your personal information and how you can exercise your privacy rights.

Legal Compliance

Glam Jewels may use and disclose personal information as required or permitted by applicable law, regulation, or legal process, including to:

Comply with court orders, subpoenas, or other legal requirements.
Respond to lawful requests by government or law enforcement authorities.
Investigate, prevent, or take action regarding illegal activities, suspected fraud, violations of our policies, or threats to the safety, rights, or property of Glam Jewels, our users, or others.
Protect against unauthorized access, data breaches, or other security risks.

We take legal compliance seriously and will only share personal information to the extent necessary to meet legal obligations while taking appropriate steps to protect your privacy.

Contact Us / Privacy Inquiries

If you have questions, concerns, or requests regarding this Privacy Policy or Glam Jewels’ data practices, you may contact us using the following methods:

By Email:
support@glamjewels.co

For residents of the European Economic Area (EEA), United Kingdom, Canada, Australia, or other jurisdictions with specific privacy rights, you may submit requests regarding your personal information, including access, correction, deletion, or opt-out requests, using the above contact methods.

We will respond to inquiries and requests in accordance with applicable laws and regulations, and we may require verification of your identity or authorization if you are submitting a request on behalf of someone else.